|
Automated telephone surveys is a systematic collection a data from demography by making calls automatically to the preset list of respondents at the aim of collecting information and gain feedback via the telephone and the internet. Automated surveys are used for customer research purposes by call centres for customer relationship management and performance management purposes. They are also used for political polling, market research and job satisfaction surveying. An automated phone survey applies the interactive voice response system is any telephone system that interacts with callers without input from a human other than the caller. More specifically, interactive voice response, or IVR, is the technology that automates telephone contact between humans and machines. == Characteristics == * Place automatic calls for landline, mobile phones, PHS, totally free of artificial operation.〔 * Be served with self-helped indicating voice, customer service resepresentive (CSR) and interchangeable services. * Apply multiple concurrent calls, can call a number of different target simultaneously.〔 * Accomplished with text direct synthesis voice (TTS).The text could be transferred to fluent speech automatically. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Automated telephone survey」の詳細全文を読む スポンサード リンク
|